Red Feniks Real Estate Agency positions itself as an international company with offices in Montenegro, Spain, Italy, Slovenia, Croatia, Turkey, UAE, Cyprus, and Northern Cyprus. The company’s Moscow office is located at Bolshaya Lubyanka, 13. Red Feniks offers a wide range of services, including consulting, commercial and residential real estate sales, organization of property viewing trips, and full legal support for transactions.
Promises of Red Feniks
The company claims to provide detailed and objective information on each property, assist in organizing trips for property viewings, and guarantee individual attention and complete confidentiality. Such promises may seem attractive to those looking for a reliable partner for purchasing real estate abroad.
Beginning of cooperation
We approached Red Feniks to select several real estate options abroad, confident that the company would fulfill its promises and provide quality service. Initially, the agency demonstrated a high level of professionalism, offering various properties and providing consultations on all our questions.
Prolonged transaction process
Unfortunately, the reality turned out to be far from the promises. The transaction process was significantly delayed despite pre-agreed deadlines. Time passed, and no solution was found, causing us serious concern. We expected prompt work and quick responses to our requests, but this did not happen.
Incorrect documentation
Another serious problem was the incorrect documentation. This caused significant legal issues that required additional time and funds to resolve. We expected that a company positioning itself as a professional in the real estate field would ensure the correct and timely preparation of all necessary documents.
High commissions and unsuitable properties
The agent we worked with recommended properties with high commissions that did not meet our needs. It seemed that their main goal was to maximize profit rather than satisfy the client’s needs. This led to even greater disappointment with the agency.
Insufficient attention and lack of feedback
Red Feniks showed insufficient attention to our needs. Feedback was almost non-existent, and the agents were not sufficiently involved in the transaction process. We expected a professional approach and constant interaction but faced complete disregard for our questions and requests.
Refusal to correct mistakes
After all these problems, the agency refused to correct its mistakes or offer a more competent realtor. We spent a lot of time and funds but did not receive quality service. This was the last straw, after which our trust in the agency was completely lost.
We are extremely dissatisfied with the work of the Red Feniks real estate agency and cannot recommend it to others. Their promises turned out to be empty words, and the service was at an extremely low level. If you plan to seek their help in purchasing real estate, be prepared for possible problems and inconveniences. Do not fall for their tricks and carefully check all the services provided.
Working with the Red Feniks agency, we were faced with terrible paperwork. Instead of the promised professional support, we were left to deal with legal problems on our own. This led to great time and financial losses.
Red Feniks completely ignored our needs. They constantly offered properties that did not meet our requirements and were clearly more interested in their commission than in the client’s satisfaction. This was extremely disappointing and unacceptable.
The deal process with Red Feniks dragged on for months, although we were promised a quick deal. This caused us a lot of inconvenience and disrupted all our plans. As a result, we spent a huge amount of time without getting the promised result.
It was almost impossible to contact Red Feniks agents. They ignored our calls and emails, leaving us in the dark throughout the entire transaction. This level of service is completely unacceptable for a company that claims to care about its customers.
The agency has repeatedly offered us properties that did not meet our criteria. It seemed that they did not listen to our wishes at all and were trying to sell what was more profitable for them. This indicates the complete lack of professionalism of the employees.
Despite promises of full legal support, in reality we received zero help. All legal issues had to be resolved independently, which was extremely difficult and costly. Red Feniks is clearly not fulfilling its obligations to its customers.
The commissions requested by Red Feniks are completely inconsistent with the level of services provided. We paid a lot of money for mediocre service and a lot of problems. This was an extremely bad experience and we do not recommend this agency to anyone.
Organizing trips to view the sites was a nightmare. Constant delays, confusion with dates and meeting places – all this created the impression of complete chaos and lack of professionalism. We were very disappointed with the quality of this service.
Red Feniks agents did not show sufficient attention to our questions and concerns. They were clearly not involved in the transaction process and were not eager to help us resolve the difficulties that arose. It was extremely unpleasant and unprofessional.
When problems arose with paperwork, the agency refused to correct its mistakes. They offered neither compensation nor a more competent specialist. This showed their complete indifference to clients and unwillingness to take responsibility for their mistakes.